Complaints
Complaints Policy
January, 2024
ndestore.com
Complaints are to be made on whatsapp +92-323-4954117 only. Do Note Complaints made on any other communication network shall not be entertained.
This Complaints Policy outlines the terms and conditions under which complaints shall be received, processed and resolved by ndestore.com (the "Seller"). By placing an order with ndestore.com, the customer (the "Buyer") acknowledges and agrees to be bound by this policy and all other related policies of the Seller.
1. Complaint Submission Procedure:
1.1 Complaints must be submitted exclusively via whatsapp at +92-323-4954117 it is mandatory for the Buyer to share Order Number and the issue in detail. Images can be requested if it is necessary.
1.2 Upon receiving a complaint, a representative of the Seller will respond with a unique complaint ticket number for reference. The response may take a while so we request your patience and understanding.
1.3 The time required to resolve a complaint is dependent on its nature and complexity.
2.1 The Seller reserves the exclusive right to accept or reject any complaint.
2.2 If a complaint is approved, a voucher equivalent to the claimed product value will be issued to the Buyer via whatsapp. This voucher can be used exclusively on the website ndestore.com for future purchases.
3. Customer Complaint Resolution Process
We regret any inconvenience you may have experienced. To ensure your concerns are addressed promptly, please follow the 4 easy steps outlined below for registering a complaint:
Step 1. Submit Your Complaint: Share the details of your issue, along with your order number, via WhatsApp at +92-323-4954117.
Step 2 Complaint Reference Number: Upon receipt of your complaint, our representative will issue a unique Complaint Reference Number for tracking purposes.
Step 3 Investigation Process: Our team will thoroughly investigate the matter and respond to you within 1-2 business working days.
Step 4: Resolution: The resolution of your complaint will be communicated to you via the same communication channel.
For more information regarding our complaint handling procedure, please refer to our Complaint Policy available at: www.ndestore.com/pages/complaints.
For any queries or further assistance, contact our support team via whatsapp at +92-323-4954117. Thank you for shopping with ndestore.com.
This policy is legally binding and enforceable under the applicable laws of Pakistan.
3. Terms of Agreement:
3.1 By placing an order on ndestore.com, the Buyer is deemed to have read, understood, and agreed to all terms and conditions, including this Complaints Policy and any related policies.
3.2 In the event of a dispute, the legal jurisdiction shall exclusively be Lahore City, Pakistan.
4. Code of Conduct and Harassment Policy:
4.1 Any behavior by the Buyer that is deemed unpleasant, including but not limited to negative remarks, threats, or harassment towards the Seller or its representatives, will result in the immediate closure of the complaint ticket.
4.2 The Seller prioritizes the health and wellness of its representatives and reserves the right to take legal action against the Buyer for such misconduct.
5. Privacy and Confidentiality:
5.1 All communication between the Buyer and the Seller is confidential and must not be shared with any third party without the Seller’s explicit consent.
5.2 Sharing such communication with a third party will be considered a violation of the Seller’s privacy policy and applicable laws.
5.3 In cases of such violations, the Seller reserves the right to lodge a complaint with the relevant authorities or pursue legal action against the Buyer. All legal costs incurred during this process, including but not limited to attorney fees and court costs, will be claimed from the Buyer. A defamation claim may also be filed, if applicable.
6. Legal Agreement:
6.1 By placing an order, the Buyer agrees to this Complaints Policy without the need for a physical or digital signature.
7. Additional Terms
7.1 The Seller reserves the right to update, amend, or modify this Complaints Policy at any time without prior notice. Any updates will be published on www.ndestore.com