Complaints Policy
Complaints Policy
January, 2023
ndestore.com
All complaints must be submitted exclusively via WhatsApp at +92-323-4954117. Complaints made through any other communication channels shall be deemed invalid and will not be entertained.
This Complaints Policy establishes the terms and conditions governing the submission, processing, and resolution of complaints by ndestore.com (the "Seller"). By placing an order, the Buyer explicitly acknowledges and agrees to be legally bound by this policy, along with all other applicable policies set forth by the Seller.
1. Complaint Submission Procedure:
1.1 Complaints must be submitted exclusively via whatsapp at +92-323-4954117 it is mandatory for the Buyer to share Order Number and the issue in detail. Images can be requested if it is necessary.
1.2 Upon receiving a complaint, a representative of the Seller will respond with a unique complaint ticket number for reference. The response may take a while so we request your patience and understanding.
1.3 The time required to resolve a complaint is dependent on its nature and complexity.
2. Seller’s Right to Accept or Reject Complaints:
2.1 The Seller reserves the exclusive right to accept or reject any complaint.
2.2 If a complaint is approved, a voucher equivalent to the claimed product value will be issued to the Buyer via whatsapp. This voucher can be used exclusively on the website ndestore.com for future purchases.
3. Customer Complaint Resolution Process
We regret any inconvenience you may have experienced. To ensure your concerns are addressed promptly, please follow the 4 easy steps outlined below for registering a complaint:
Step 1. Submit Your Complaint: Share the details of your issue, along with your order number, via WhatsApp at +92-323-4954117.
Step 2 Complaint Reference Number: Upon receipt of your complaint, our representative will issue a unique Complaint Reference Number for tracking purposes.
Step 3 Investigation Process: Our team will thoroughly investigate the matter and respond to you within 2-5 business working days.
Step 4: Resolution: The resolution of your complaint will be communicated to you via the same communication channel.
For more information regarding our complaint handling procedure, please refer to our Complaint Policy available at: www.ndestore.com/pages/complaints.
For any queries or further assistance, contact our support team via whatsapp at +92-323-4954117. Thank you for shopping with ndestore.com.
This policy is legally binding and enforceable under the applicable laws of Pakistan.
3. Terms of Agreement:
3.1 By placing an order on ndestore.com, the Buyer is conclusively deemed to have read, understood, and unconditionally agreed to all applicable terms and conditions, including this Complaints Policy and any other related policies enforced by the Seller.
3.2 In the event of any dispute, claim, or legal proceeding, the matter shall fall exclusively under the jurisdiction of the courts in Lahore City, Pakistan, and shall be governed by the applicable laws of Pakistan.
4. Code of Conduct and Harassment Policy:
4.1 ndestore.com enforces a strict zero-tolerance policy against any form of misconduct, harassment, or abusive behavior directed toward its employees, representatives, or affiliates. This includes, but is not limited to, threats, intimidation, use of abusive language, blackmailing, or any form of coercion by the Buyer. Such actions will result in the immediate closure of the complaint ticket and may lead to further consequences.
4.2 Any instance of misconduct, harassment, or threats against our employees will be escalated to the relevant legal authorities for formal investigation. ndestore.com reserves the absolute right to pursue legal action, and all associated legal costs, damages, and penalties shall be solely borne by the offender.
4.3 ndestore.com upholds a strict non-tolerance policy for harassment, abuse, and blackmailing. Any violation of this policy will be met with the full extent of legal recourse to safeguard the rights, dignity, and well-being of our representatives.
5. Privacy and Confidentiality:
5.1 All communication, correspondence, and information exchanged between the Buyer and the Seller are strictly confidential and must not be disclosed, reproduced, or shared with any third party without the Seller’s explicit prior written consent.
5.2 Unauthorized disclosure of such communication will constitute a direct violation of the Seller’s privacy policy, confidentiality obligations, and applicable laws, including but not limited to data protection and defamation laws.
5.3 In the event of such a violation, the Seller reserves the unequivocal right to initiate legal proceedings, lodge a formal complaint with relevant authorities, or seek remedies under applicable laws. All legal costs, including attorney fees, court charges, and damages, incurred during this process shall be the sole responsibility of the Buyer. The Seller further reserves the right to pursue defamation claims and seek compensatory and punitive damages, if applicable.
6. Legal Agreement:
6.1 By placing an order with ndestore.com, the Buyer expressly acknowledges and agrees to abide by this Complaints Policy in its entirety. This agreement is legally binding and does not require a physical or digital signature to be enforceable.
7. Additional Terms
7.1 The Seller reserves the right to update, amend, or modify this Complaints Policy at any time without prior notice. Any updates will be published on www.ndestore.com
By placing an order on ndestore.com, the customer acknowledges and agrees to be bound by all the terms and conditions stated herein. This document is legally enforceable and does not require a digital or manual signature for its validity.