Shipping Return & Exchange Policy

Shipping Details

  • Delivery Charges are PKR. 250 for order placed for deliveries in Pakistan.
  • Orders received on Sundays and on National Holidays will be processed and shipped on the next working day.
  • Delivery time is between 2 to 5 working days (No deliveries on Sundays). However delivery can take up to 7 working days during busy shopping season or in case of other conditions.
  • We confirm each order via call or WhatsApp from our Customer Service Representative.

Returns & Exchanges
We understand that sometimes, what you receive isn’t exactly what you expected, and we are committed to resolving such issues for you. Please find our return and exchange policy below:

Return Period:
We offer a 3-day return policy from the day your order is received. All items must be returned in their original condition, unopened. Any items that are returned in a condition that is not resalable will not be eligible for a refund or exchange. Customer needs to return the product via traceable delivery i.e. courier or registered post on his own expense to our address.

Faulty Products:
If you receive a product that is defective or not functioning as advertised, please contact us immediately for assistance. Faulty products can be returned within a 3 day period following receipt, provided they are returned in their original packaging with all accompanying accessories.


Exchanges:
Exchanges are subject to availability and or at sellers desecration. If you wish to exchange an item for a different color, size, or product, please let us know at whatsapp +92-321-4222294. Once we receive your details, a replacement will be created. Replacement deliveries are charged for PKR. 500 if the service is available for the location otherwise customer has to first return the product to our facility at their cost. The charge is purely to cover the courier charges for the 2 way delivery.


Refunds:
Refunds are processed within 7-14 working days after we receive and inspect the returned items. The refund will be issued via the bank transfer payment method. Please note that refund times are subject to bank processing delays and are beyond our control. Delivery Charges are inclusive, they will not be refunded. Which in most cases are PKR. 250.

In rare cases we refund the product cost based on the tracking information provided of the return and do not wait for the product.

If your refund is delayed, first review your bank account statement. Following that, contact your bank, as posting times for refunds may differ. Subsequently, contact your bank to check on processing times. If after these steps your refund has not arrived, please reach out to us at info@ndestore.com

It is discretion of the seller to charge for the service and then refund the remaining amount.

Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure item is returned to us safely. ndestore.com is not liable for any items lost during return transit.

All returns should be sent to our facility:

ndestore.com
Building No. 87
GBS Badami Bagh
Lahore – Pakistan.
+92-423-7724222

For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (+92-321-4222294) or Call us at (+92-423-7724222).

Non-Refundable Delivery Charges:
Please note that if the return or exchange is due to customer's change of mind or a mistaken order they placed, delivery charges will not be refunded. They are inclusive.  Which in most cases is Rs. 500. Returns or exchanges due to customer change of mind or mistaken orders will not include a refund for delivery charges. We seek your understanding that any costs incurred for shipping are only refundable when the fault lies with us, such as in cases of faulty products, packing mistakes.

How to Initiate a Return or Exchange:
To begin the return or exchange process, please contact us at the following
Whatsapp: +92-321-4222294
Call: +92-423-7724222
Email: info@ndestore.com

After you sent us the complaint, our customer support team will receive your complaint. We will review the information provided and get in touch with you to confirm the submission and discuss the next steps.

Please keep the product ready for return or exchange, ensuring it is in its original condition.

Once your request is confirmed, we will proceed with the return or exchange process.

The cooperation of customer is needed to provide accurate details and adhering to the guidelines shared will expedite the return or exchange process, ensuring a smooth and efficient resolution.

Note: It is desecration of the Seller (ndestore.com) to accept or reject, Returns, Refund & Replacement(s).