Return & Exchange Policy
1.1 Shipping Details:
Kindly find the following details for your reference:
- Delivery Charges are standard nationwide PKR. 250*
- Orders received on Sundays and on National Holidays shall be processed and shipped on the next working day.
- Delivery time depends on the delivery address usual ETA is between 2 to 5 working days with in Pakistan.
- For large parcels (volumetric and weight greater than 4 kilograms) can take up to 7 working days to deliver.
- Each order is dispatched after confirmation call from our representative +92-423-7724222 do note calls may be recorded for quality purpose.
- For Lahore City same day delivery option is available but additional delivery costs may apply.
- Express delivery is available for all cities with revised Shipping Charges.
- Courier Services are a Third-Party service we are not responsible for late deliveries, any damages caused by the packaging. (We would appreciate if in case there is an issues you could share your complaints and we shall try to resolve as a good gesture)
2.1 Returns & Exchange Policy:
Kindly find the following details for your reference:
We understand that sometimes, what you receive isn’t exactly what you expected, and we are committed to resolving such issues for you. Please find our return and exchange policy below:
2.2 Return Period:
We offer a 3-day return policy from the day your order is received. All items must be returned in their original condition, unopened. Any items that are returned in a condition that is not resalable will not be eligible for a refund or exchange. Customer needs to return the product via traceable delivery i.e. courier or registered post on his own expense to our address. Return acceptance is subjected to Complaints Policy
2.3 Faulty Products:
If you receive a product that is defective or not functioning as advertised, please contact us immediately for assistance. Faulty products can be returned within a 3 day period following receipt, provided they are returned in their original packaging with all accompanying accessories. Faulty products return is subjected to Complaints Policy
2.4 Exchanges:
Exchanges are subject to availability and or at sellers desecration. If you wish to exchange an item for a different color, size, or product, Exchange of product is subjected to Complaints Policy
2.5 Return of Seal Packed Products:
Our return policy stipulates that seal-packed products are non-returnable and non-replaceable under any circumstances. Once the product's seal is broken or the packaging is opened, it is considered used and cannot be returned for a refund or exchange.
This policy ensures the safety and quality of our products, as we cannot guarantee the integrity of sealed items once the packaging has been tampered with. We strongly advise customers to carefully inspect their purchases before breaking the seal. Unfortunately, returns or replacements for seal-packed products will not be accepted, regardless of the situation.
2.6 Return of Genuine Auto Spare Parts:
Our return policy for genuine auto spare parts specifies that once the product is purchased, it cannot be returned or replaced. However, please note that seal-packed auto spare parts are not eligible for return or replacement under any condition. Once the seal is broken or the packaging is opened, the product is considered used and we are unable to accept it for return or exchange.
This policy helps maintain the integrity and quality of the spare parts. We encourage customers to thoroughly verify compatibility with their vehicle before opening the packaging. Returns or replacements for seal-packed products will not be accepted, regardless of the circumstances.
4.1 Return Shipping:
Customers are responsible for return shipping costs. We recommend to contact our representative at whatsapp +92-323-4954117 before initiating the return. In case the return is approved by complaint department only then ship the return to following address. If the parcel is sent without confirmation from Complaints department it shall not be received.
ATTN: RETURN & OID (Order Number)
ndestore.com
Building No. 87
GBS Badami Bagh
Lahore – Pakistan.
+92-423-7724222
For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp whatsapp +92-323-4954117
4.2 Non-Refundable Delivery Charges:
Please note that if the return or exchange is due to customer's change of mind or a mistaken order they placed, delivery charges will not be refunded. They are inclusive. Which in most cases is Rs. 500. Returns or exchanges due to customer change of mind or mistaken orders will not include a refund for delivery charges. We seek your understanding that any costs incurred for shipping are only refundable when the fault lies with us, such as in cases of faulty products, packing mistakes.
4.3 How to Initiate a Return or Exchange:
To begin the return or exchange process, please contact us with the following whatsapp +92-323-4954117
After you sent us the complaint, our customer support team will receive your complaint. We will review the information provided and get in touch with you to confirm the submission and discuss the next steps.
The cooperation of customer is needed to provide accurate details and adhering to the guidelines shared will expedite the return or exchange process, ensuring a smooth and efficient resolution.
Note: It is desecration of the Seller (ndestore.com) to accept or reject, Returns, Refund & Replacement(s) for more details visit Complaints Policy or get in touch with Complaint Department at whatsapp +92-323-4954117
Disclaimer: Upon placing the order customers agree to the above terms and conditions.
**It is desecration of ndestore.com to make changes in the policy without intimation.